Returns & Exchanges
At KOHA Pet, we want your furry friend to look their best, which is why we offer a 30-day return policy on all unworn and unwashed pet fashion items. If the fit isn't perfect, we are here to help you find the right style or size for your companion.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain hair-free and in sellable condition.
Label and Ship
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing